Shipping policy
At Madi Knitwear, each piece is carefully crafted and prepared with attention to detail. We aim to ensure that your order reaches you safely and efficiently.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During peak periods, launches, or promotional events, processing time may take slightly longer.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Worldwide
We ship worldwide from Tbilisi, Georgia using trusted international courier services.
Our main shipping partners include:
- Aramex
- FedEx
- Georgian post
Estimated delivery times:
- Europe: 3–6 business days
- Middle East: 3–7 business days
- Asia: 4–8 business days
- USA & Canada: 5–9 business days
- Rest of the world: 5–10 business days
Delivery times may vary depending on customs processing in the destination country.
Shipping Costs
Shipping costs are calculated at checkout based on:
- destination country
- package weight
- courier service
Occasionally we offer free international shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package in real time.
Customs Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees determined by your local customs authority.
These charges are not included in the product or shipping price and are the responsibility of the customer.
Delivery Issues
Please ensure that your shipping address is correct when placing your order.
Madi Knitwear is not responsible for delays caused by:
- customs clearance
- incorrect shipping information
- courier service disruptions
If your order has not arrived within the expected timeframe, please contact us.
Contact
For any shipping inquiries, please contact:
Email: info1@madiknitwear.com
Website: www.madiknitwear.com